A consideration of zero defects
17 February 2020
By Dr Peter Standring, technical secretary, Industrial Metalforming Technologies (IMfT)
Ref: FFT200502
The term ‘zero defects’ was coined by Quality Guru Philip Crosby in the mid 1960s whilst working on a US rocket programme. His aim; to reduce the number of failed launches. In essence, he sought to eliminate defects using quality management tools.
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