A consideration of zero defects

17 February 2020

By Dr Peter Standring, technical secretary, Industrial Metalforming Technologies (IMfT)

Ref: FFT200502

The term ‘zero defects’ was coined by Quality Guru Philip Crosby in the mid 1960s whilst working on a US rocket programme. His aim; to reduce the number of failed launches. In essence, he sought to eliminate defects using quality management tools.