To better strengthen its relationships with its distributor partners, whilst also improving its competitiveness in the fastener market, Remaches Factory has introduced a new digital platform to offer a streamlined and customer focused service.
The shift to the new digital platform has ultimately derived from trends in the industry, with customers driving a demand for greater access to information. With its new digital platform, Remaches Factory has better interactions with customers, saving both time and resources. The platform also gives customers autonomy to manage orders, monitor inventory and customise their experience in ‘real time’. Additional tools such as variable pricing options help to optimise resources, supply materials directly to distributors while maintaining efficiency in the supply chain. Remaches Factory underlines: “eCommerce and ‘real time’ data access are critical for competitiveness – with these platforms we empower our partner distributors with transparency and efficiency.”
Offering a wide range of rivets, inserts, lockbolts, alongside various battery operated and pneumatic tools, Remaches Factory ensures faster delivery and cost savings for its customers by eliminating intermediaries. Its distribution hub, located in Corropoli, Italy, serves as a strategic point for European distributors, ensuring reduced logistical costs, as well as improved response times. Additionally, Remaches Factory is able to produce bespoke specialised solutions according to customer drawings or samples.
Determined to give each of its customers the highest level of service, the new online platform offers constant, 24/7 access, with personalised assistance to help streamline every order process. Tailored riveting machines can match specific operational requirements and branding preferences. Remaches Factory also offers personalised packaging options, from industrial sized cartons to compact formats –
with options for neutral or branded packaging.
Remaches Factory also places great importance on the quality of its products, with processes in place to ensure that each component meets specific requirements. With certifications such as ISO 9001, IATF 16949, ISO 14001, PPAP Level 3, among others, Remaches Factory demonstrates a high-level of quality management and environmental responsibility for a wide variety of industries. The company further guarantees safe and eco-friendly material by being REACH and RoHS compliant. Additional optical sorting and surface treatments available on request also ensure products offer the level of durability and performance required by each application.
This move towards a more digitalised process aims to strengthen Remaches Factory’s ties with its customer base while giving the company an edge against its competitors. Remaches Factory concludes: “By embracing these trends, we’re positioned not only to adapt, but to lead. Our focus on innovation and customer centric solutions ensures long-term value for our partners and solidifies our position as a trusted industry leader.”
Having spent a decade in the fastener industry experiencing every facet – from steel mills, fastener manufacturers, wholesalers, distributors, as well as machinery builders and plating + coating companies, Claire has developed an in-depth knowledge of all things fasteners.
Alongside visiting numerous companies, exhibitions and conferences around the world, Claire has also interviewed high profile figures – focusing on key topics impacting the sector and making sure readers stay up to date with the latest developments within the industry.
